Improving self-serve through AI chat
Designed Coach, a chat-first interface that lets ops teams configure, test, and improve their AI agents, and built the skills that power it.
Vivian Yu
Designer with strong product intuition, working in code. Experienced in AI and B2B SAAS.
Built by Claude Code
About me
I've been a product designer for 5 years, currently working at a Series A startup called Lorikeet AI, where I design customer service agents. I have strong product intuition and ship code using Claude Code. I'm particularly interested in how design shapes human behaviour and I play with this in my work. I previously worked in the growth team at Atlassian where I developed this intuition on shaping user behaviour through designs and achieving business outcomes. I'm also a public speaker, presenting about design at conferences including Design Outlook 2025 and SXSW 2025.
2025 — NowLorikeet AIProduct and Design
2022 — 2025AtlassianProduct Designer
2020 — 2020Reckitt BenckiserBrand Marketing
Selected work
Lorikeet automated quality assurance
Led product and design of an AI QA product, one of the only tools that uses AI to check whether support agents followed standard operating procedures.
Jira threaded comments
A growth experiment on the Jira team: threaded conversations that helped teams collaborate, improving response times and lifting active users.
Storytelling and Community
Conference talks on designing for experimentation
Main-stage talks on building a culture of experimentation, given to 400 people at Design Outlook 2025 and again at SXSW Sydney.
The Sproutcast
A podcast I co-founded and host about finding your place in the world and growing an impactful career. 28 episodes, grown to over 10,000 listens.
Design Friends community
A community of junior designers in tech I co-founded in Sydney, meeting monthly over dinner: product, brand, graphic, and service designers.
Awards
I love entering case competitions and hackathons. I really enjoy the process of taking a problem and solving it under a deadline with a team, and I have been recognised at a number of them.
The hackathon I am most proud of
4th placeCall For Code Tech For Good Global Hackathon ↗2021
I also entered a number of other hackathons and case competitions:
1st placeUSYD Innovation Prize for Planetary Impact2021
1st placeMastercard Hackathon2021
2nd placeCall For Code Global Case Competition2021
People's ChoiceABSA Start Up Competition2021
2nd placeDeloitte Case Competition2020
FinalistUSYD Innovation Prize2020
FinalistGoogle Case Competition2018
Contact me
Reach out and let’s work together!